[COOKTOP] Bosch PKE645C14A / PKE645C17A

Am a BOSCH fan (have new double wall oven and food mixer) and after reading all the marvellous reviews about this cook top, purchased one from Appliancesonline to replace my old SMEG one (still working perfectly after about 20 years, just looked old). Delivered the next day, beautiful looking item, made in Germany, dropped exactly into my kitchen top where the old SMEG had been fitted and it was simply a case of the electrician disconnecting 3 wires from the SMEG and reattaching to the Bosch.

Switched on the back two rings and they heated up with amazing speed. Tried the front two- nothing! Checked the wiring, fuses etc all perfect. The manual is useless and nowhere could I find a problem solving site on Google.Spoke to Bosch service who said "switch it back on and wait 30 minutes, if nothing happens call back and we'll arrange for a service next week". Explained it was a brand new item that had never ever been used and was therefore dead on arrival so no need for service, just send a replacement - their response "speak to the retailer".

Spoke to Appliancesonline, they were most helpful and said they could deal with Bosch service for me or give me an immediate replacement. I opted for the latter.

So well done Appliancesonline, Bosch service.....what can I say?

PS Most retailers websites say this model has Child lock protection, it doesn't.