[FOOD PROCESSOR] Thermomix TM5

We have also had the C34 error after our new thermomix being delivered in December. The blades made an unusual sound and could be seen going into reverse when on a slow chopping speed.

Tried to to contact our consultant to be told that she had left the company but would forward her team leader contact details (had wondered why we hadn't been invited to any cooking classes or to hold another de mo as we had lots of friends who were interested and couldn't come to our original demo). After nothing was received we contacted the main office.

main office told us that 9/10 times the fault was because fluid had gotten into the motor - insinuating that we'd caused the fault! We have been very careful to not let water get into the motor as $2000 on a kitchen appliance was a very expensice purchase for us! It seems from this forum we're not the only ones with the fault! Had to take our machine down to the main office which is a huge inconvenience when we both work full time and are now waiting for a response.

Very disappointed at the quality and the customise service we have received!